SAP Ariba uses Click-to-Call, a streamlined phone support experience. Please follow the steps below to request a call from SAP Ariba Customer Support:

  1. Within the Help Center (supplier.ariba.com), click Support in the bottom right corner next to the headset icon.
  2. Next to I need help with, enter a brief description of your question or issue and click Start.
  3. If prompted, respond to any Yes or No questions under Contact Ariba Customer Support.

If you were unable to find a helpful solution, you'll be presented with multiple contact methods under Can't find what you are looking for? Let us help you.

  1. To receive call from a Customer Support specialist, click Get help by phone.
  2. Being as detailed as possible in the problem description, complete all required fields
  3. Click Submit.

A confirmation screen will appear once your request has been submitted and will provide you with an estimated wait time.

Additional Information

You can also use the above steps to get live chat (when available) and email support.

If you would like to request a follow up to your original submission, please follow the steps below:

  1. Once in the Support Center, click the title of your service request underneath My Open Service Requests
  2. Next to Request a follow up, click your preferred contact method